Terms of Service
Last updated: May 7, 2026 · Please read these terms carefully before using SportZen.
Last updated: May 7, 2026 · Please read these terms carefully before using SportZen.
These Terms of Service ("Terms") govern your access to and use of the SportZen website at sportzenus.com and all related services (the "Platform") operated by SportZen ("Company," "we," "us," "our"). By creating an account or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Platform.
To use the Platform, you must be at least 16 years of age or have the consent of a parent or legal guardian. By using the Platform, you represent and warrant that you meet this requirement. You agree to provide accurate, current, and complete information when creating an account and to update that information as necessary to keep it accurate. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
SportZen reserves the right to suspend or terminate any account that violates these Terms, contains false or misleading information, or engages in conduct that we determine, in our sole discretion, to be harmful to other users or to the integrity of the Platform.
Trainers who apply to the SportZen platform undergo a multi-stage verification process, including credential review, insurance confirmation, and reference checks. However, SportZen does not guarantee, warrant, or make representations about the competency, fitness for purpose, or professional conduct of any trainer listed on the Platform. The verification process reduces but does not eliminate risk. You engage with any trainer at your own risk and discretion.
Trainers are independent contractors and are not employees, agents, or representatives of SportZen. SportZen does not direct or control the content of training sessions, and is not responsible for any injury, loss, or damages arising from your participation in any coaching or training activity arranged through the Platform.
Session bookings made through the Platform are agreements directly between the client and the trainer. SportZen facilitates the booking and payment process but is not a party to that agreement. Payment for sessions is processed through our third-party payment processor (Stripe). SportZen earns a platform service fee on each completed transaction, which is factored into the prices displayed on trainer profiles.
Cancellation policies vary by trainer and are displayed on each trainer's profile. The general default policy on SportZen is: cancellations made more than 24 hours before the scheduled session receive a full refund; cancellations made within 24 hours of the session may result in a partial or full charge at the trainer's discretion. Free introductory sessions that are cancelled less than 4 hours before the scheduled time may be forfeit at the trainer's discretion.
Disputes about payments or session quality should first be raised with the trainer directly. If unresolved within 5 business days, clients may escalate to SportZen's dispute resolution team at SportZen@protonmail.com. SportZen's determination in mediated disputes is final and binding on both parties.
By using the Platform, you agree not to: post false, misleading, or defamatory reviews; impersonate any person or entity; harass, threaten, or abuse other users or SportZen staff; attempt to circumvent the Platform by arranging sessions outside it to avoid service fees after initial contact through SportZen; use the Platform for any unlawful purpose; upload content that infringes intellectual property rights; or interfere with the technical operation of the Platform.
Trainers agree additionally not to misrepresent their credentials, insurance status, or experience on their profile; to maintain valid professional liability insurance at all times while providing services through the Platform; and to inform SportZen promptly of any change in their certification or insurance status.
Only users who have completed a verified booking through the Platform may submit reviews. Reviews must be honest, based on personal experience, and must not contain defamatory, discriminatory, or personally identifying information about third parties. SportZen reserves the right to remove reviews that violate these standards. We do not alter the substantive content of reviews.
By submitting content to the Platform (including reviews, profile text, and photographs), you grant SportZen a worldwide, non-exclusive, royalty-free licence to use, reproduce, display, and distribute that content on the Platform and in associated marketing materials, subject to our Privacy Policy.
All content on the SportZen Platform — including design, text, graphics, logos, and software — is owned by or licensed to SportZen and is protected by Canadian and international copyright law. You may not copy, reproduce, modify, or distribute any Platform content without our prior written consent.
Physical exercise involves inherent risks, including the risk of injury. You should consult a qualified physician or healthcare professional before beginning any new exercise programme, particularly if you have a pre-existing medical condition, injury history, or have been inactive for an extended period. SportZen does not provide medical advice. No content on the Platform should be construed as medical advice or a substitute for professional medical consultation.
You acknowledge that you participate in any training activity at your own risk. To the maximum extent permitted by applicable law, SportZen shall not be liable for any injury, illness, death, or other harm arising from or related to training activities arranged through the Platform.
To the fullest extent permitted by applicable Canadian law, SportZen, its directors, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses, arising from your use of (or inability to use) the Platform, even if SportZen has been advised of the possibility of such damages. SportZen's total cumulative liability to you for any claims arising under or related to these Terms shall not exceed the greater of CAD $100 or the total fees paid by you to SportZen in the 12 months preceding the claim.
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any dispute arising from these Terms shall first be submitted to good-faith mediation. If mediation fails, disputes shall be resolved by binding arbitration administered under the rules of the ADR Institute of Canada, with proceedings conducted in Toronto, Ontario.
SportZen reserves the right to modify these Terms at any time. We will provide notice of material changes by posting the revised Terms on this page with an updated effective date and, where practicable, by email notification to registered users. Your continued use of the Platform after the effective date of any change constitutes acceptance of the revised Terms.
Questions about these Terms may be directed to: